if you’re collecting customer data via an online form, a customer might easily include a typo. Consider replacing fillable areas with drop-down menus where you can to reduce the likelihood of typos. If you’re collecting data via a handwritten form in your store, then you not only have to deal with typos but illegible handwriting as well. Try including some boxes your customers can tick off to reduce the chance of this happening. Keep Your Database up to Date With hundreds (if not thousands) of customers in your database, it’s guaranteed that some of their information will change over time.
Customers move, change their phone numbers Photo Restoration Service and jobs, and make other life changes, all of which impact the accuracy of your data. To reduce the likelihood of your data becoming out of date, try to focus on information that’s less likely to change. This includes customer phone numbers and personal emails vs business emails and addresses. Also, consider following up with customers to make sure the information you have on file is correct. This is especially useful if they’ve saved their shipping information on your website before. Act in an Appropriate Time Frame You also need to make sure you act on your data within an appropriate time.
Imagine if your customer needed their car repaired and inquired with your repair shop. You quickly entered their information into your database but didn’t follow up until months later. You can be sure that this customer went elsewhere for their car repair and likely won’t be coming back to you since you took so long to respond. By using database marketing strategies like customer segmentation, you can set up your CRM software so that you contact all your potential customers with a personalized message before they go to one of your competitors.